Refund and Cancellation

How do I cancel an order?

 

For outright cancellations:

If you cancel your order before the product has shipped, we will refund the entire amount. 

 

Else For other circumstances:

A Restocking Charge of 10% will be deducted from the amount & the balance will be refunded.

 

If you cancel after the product has shipped, you can do one of the following:

  • - If your product has shipped but has not yet been delivered, contact Customer Support immediately and inform them of the same.

  •  - If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product, which needs to be reported within 3 days of delivery.

 

Note:

All electronic items are insured against theft and damages incurred during transit. So, If you receive a package that is open or looks to have been tampered with, do not accept it; instead, contact our Customer Support, and we will have the issue quickly resolved.

 

In some instances, the product is not eligible for return, replacement, or exchange:

  • - Damages due to product misuse

  • - Incidental damage due to malfunctioning of product

  • - Any consumable item which has been used or installed

  • - Products with tampered or missing serial

  • - Any damage/defect which is not covered under the warranty

  • - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging, if any, and all other items originally included with the delivered product

 

  How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take 1-3 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of the transaction, it may take up to 7-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take 1-3 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of the transaction, it may take up to 7-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.